If you have accidentally made a duplicate booking (bought two identical tickets for the same departure), you can have one of the tickets refunded free of charge by writing to us here BEFORE the scheduled ferry departure.
The refund is subject to the following criteria being met:
- Both tickets are for the same departure (date and time)
- Both tickets are in the same name
- If a car has been booked, the registration number must be the same on both tickets
If there is a price difference between the two tickets, the ticket purchased most recently will be refunded.
The refund will be processed to the payment card used for the purchase. When the amount appears in your account depends on the card issuer's terms and conditions.
If the criteria are not met, we generally cannot process the refund as a duplicate booking. In that case, the matter will be assessed based on the applicable ticket terms and conditions.