Can I get my ticket refunded?
It depends on which ticket you have purchased.
Some tickets can be refunded, while others cannot. This is always stated in the terms and conditions on your ticket at the time of purchase.
As a general rule, standard tickets can be changed and refunded, while discount tickets typically cannot.
How do I get my money back?
If your ticket can be refunded, you can easily do it yourself via this link.
The refund will be made to the payment method you used when purchasing.
What if I cannot get my ticket refunded?
If your ticket cannot be refunded, in some cases you can still change it to another departure. This again depends on the ticket type.
If you are unsure, it is always worth checking the terms on your reservation or contacting customer service.