Questions and answers

Trip card

• Create a Commuter Agreement with Automatic Renewal
• Create a travel card with automatic renewal

PayZapp

• PayZapp for commuter agreements
• How does payment with PayZapp work?
• What is PayZapp?

Cancellation and refund

• Refund
• Double Booking

Buy/change ticket

• Parking by the Elevator
• What accessibility facilities are available on board?
• Can a child travel for free with me?
• Should I book a ticket in advance?

Complaints and suggestions for improvements

• Complaint
• Suggestions for Improvements

Questions about my trip

• Wi-Fi Onboard
• Bicycles on the Ferry
• Phone Opening Hours
• Passengers with Disabilities
• Can I bring pets on board?
• Lost and Found Inquiry

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